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Refund Policy
Beyond Curb Appeal
Austin, Texas
Last Updated: September 14, 2026
Beyond Curb Appeal is committed to providing high-quality outdoor home services and maintaining clear communication throughout every project. This policy explains our general payment, cancellation, and refund practices.
Project-specific payment and cancellation terms may also appear in an estimate, proposal, change order, or service agreement. Those written terms will control for that project, subject to applicable law.
1. Payment Structure
Service Visits
For service visits, including repairs, maintenance, troubleshooting, and assessments, payment is generally due upon completion unless different terms are stated in writing.
Invoices may include labor, materials, equipment, approved service charges, and other costs associated with completing the requested work.
Project-Based Work
Payment requirements for larger or multi-day projects will be stated in the applicable estimate or proposal. Depending on the project, this may include:
An initial deposit.
Progress payments based on defined project milestones.
A final payment upon substantial completion.
Another payment schedule stated in the approved estimate or proposal.
Each invoice is due according to the payment terms shown on that invoice or in the applicable project agreement.
2. Additional Work and Customer Authorization
We will obtain your approval before performing additional work that materially exceeds the previously discussed scope or price.
Approval may be documented through an estimate, change order, email, text message, customer portal, or other written communication. If approval is initially provided verbally, we may send a written confirmation summarizing the authorized work and associated cost.
Changes to the scope, materials, schedule, or price will be documented before the additional work proceeds whenever reasonably practicable.
3. Invoices and Billing Questions
Our invoices are intended to describe the labor, materials, equipment, and services provided.
If you believe an invoice contains an error or includes work that was not authorized, please contact us promptly so we can review the matter. Confirmed billing errors or duplicate payments will be corrected or refunded as appropriate.
4. Refunds for Completed Service Visits
Because service-visit charges are generally based on labor already performed, materials used, and services provided, payments for properly completed and authorized work are generally nonrefundable.
If you have a concern about the quality, scope, authorization, or billing of completed work, please contact us. Depending on the circumstances, we may inspect the work and provide an appropriate remedy, which may include correcting the work, issuing a credit, or providing a partial or full refund.
Nothing in this policy limits any remedy required by an applicable written agreement or by law.
5. Project Deposits and Cancellations
The treatment of a project deposit will depend on the applicable estimate, proposal, service agreement, work completed, materials ordered, and the reason for cancellation.
If Beyond Curb Appeal is unable to complete a project as agreed, we will provide an appropriate refund or accounting for any unearned amount, after considering:
Work already completed.
Materials or equipment already purchased for the project.
Nonreturnable or specially ordered materials.
Other documented and authorized project costs.
Any applicable written agreement or legal requirement.
If the customer cancels a project, any refund, credit, or remaining balance will be determined according to the applicable estimate, proposal, service agreement, work performed, materials purchased, and applicable law.
Materials paid for by the customer will be handled as described in the applicable project agreement or as otherwise agreed in writing.
6. Partial Refunds, Credits, and Corrective Work
When a customer raises a service concern, we will review the circumstances in good faith.
Depending on the nature of the issue, the appropriate resolution may include:
Correcting or completing the work.
Replacing or repairing an affected item.
Applying a credit toward the invoice or future service.
Providing a partial or full refund.
Another resolution agreed upon in writing.
Any resolution will take into account the applicable estimate or agreement, the work performed, materials provided, documented communications, and applicable law.
7. Appointment Cancellation and Rescheduling
If you need to cancel or reschedule a service appointment, please provide at least 24 hours’ notice whenever possible.
A cancellation fee of up to $50 may apply to an appointment canceled with less than 24 hours’ notice if the fee was disclosed when the appointment was scheduled. We may waive the fee in cases involving emergencies, severe weather, unsafe conditions, or other circumstances outside the customer’s reasonable control.
No cancellation fee will be imposed where prohibited by law or where the customer is exercising an applicable statutory cancellation right.
8. Certain At-Home Transactions
Certain consumer transactions agreed to at a customer’s home or another location away from our regular place of business may include a legal right to cancel within three business days.
When such a cancellation right applies, the applicable contract and Notice of Cancellation provided to the customer will explain the deadline and procedure for exercising that right.
This website policy does not replace any cancellation notice, contract language, or disclosure required by applicable law. Nothing in this policy limits a cancellation or refund right that cannot legally be waived.
9. Refund Processing
Approved refunds will be returned using the original payment method whenever reasonably practicable. Processing times may vary based on the payment provider or financial institution.
Any refund required by law will be issued within the legally required timeframe.
10. Questions or Concerns
If you have questions about an invoice, payment, cancellation, or refund, please contact us:
Beyond Curb Appeal
Austin, Texas
Call or Text: 512-910-2222
Email: hello@beyondcurbappeal.me
Beyond Curb Appeal
© 2026. All rights reserved.
Call or Text: 512-910-2222
Email: hello@beyondcurbappeal.me